Our WordPress Hosting services are currently subject to a slightly longer than usual activation time due to high demand. We are working on new orders as fast as possible and doing everything we can to ensure new orders are processed as quickly as possible.

This article will help you resolve 403 errors on your site.

Your hosting account is equipped with ModSecurity - a web server module which provides a number of important request filtering and other security rules. The idea of ModSecurity is to significantly lower the risk of common attacks such as SQL injection and exploitation of vulnerabilities in web programming/scripting languages.

These rules, while effective, are written by humans. This means that, with the complexity that is a modern web platform such as WordPress, they can return false positives on valid requests. Example scenarios which may return a false-positive could be something as simple as visiting your site from a certain IP, using a certain browser. They could also be triggered by previewing your posts, working in your theme editor and so forth.

The false positive will manifest itself as a "403" error, effectively saying "you do not have permission to complete this request".

To work around this issue, you can log into your control panel by following the link in your account dashboard. Once logged in to cPanel, click the link which says "ModSecurity".

Accessing ModSecurity options



You can then disable ModSecurity on your domain(s).

Disabling or enabling ModSecurity


Once this is done, try once again to complete the action you were originally trying. If it now works successfully then congratulations - you have now resolved the issue.

It is recommended that you keep ModSecurity enabled on the account. Please create a general support ticket and let us know that you received a 403 error that was resolved by disabling ModSecurity. We will adjust the rules to ensure this rule doesn't trigger for you again and then you can re-enable the module on your account once again.

  • 23 Korisnici koji smatraju članak korisnim
  • 403, error page, permission denied, error
Je li Vam ovaj odgovor pomogao?

Vezani članci

 Briefly unavailable for scheduled maintenance

You may have noticed that sometimes you encounter an "error" message on your site, on a blank...

 CloudFlare Error 526

If your site is served over SSL and you're using CloudFlare then there will be effectively two...

 CloudFlare Error 525

Some people have periodically reported encountering this error. Upon investigation the issue...

 How to Update a Cronjob E-mail Address?

If you want to receive a cronjob error or notification, you can update your email address from...

 How to create Cronjob via cPanel?

1. Log into your cPanel account. 2. In the Advanced section, click on Cron Jobs Icon. 3. Under...