Thank you to all of you who helped us evaluate our live chat. It was an invaluable experience both in being able to connect with users directly, as well as being able to gain insights into our own processes and procedures.
The live chat feature is currently unavailable while we evaluate our experiences there and work on establishing whether this is a channel we want to continue with in the future. In the meantime, support is of course always available, as it's always been via ticket!