We're currently trialing live chat which can be accessed by the chat icon in the bottom right corner of the screen (note that if no icon is present it means live chat is currently unavailable). The live chat will enable you to get in touch with us directly and immediately for any issue or question you may have. Note that not all queries can be resolved by live chat but we aim to help as much as possible.
Live chat will be available Monday to Friday, 0600 to 2200 UTC (0800 to 0000 CEST). All issues and questions can still be addressed to us via ticket, both during and outside these times - simply choose whatever method works best for you. Likewise, ticket response time is not affected by this feature. We hope that this will enable us to better serve you and your needs!